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International Customs Clearance

Navigating customs clearance in Australia with experienced customs brokers

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All freight forwarding of goods imported into Australia go through clearing customs. Save yourself time, money, and headaches when importing and exporting goods to and from Australia with our comprehensive customs clearance services. As licensed customs brokers and members of the International Forwarders and Customs Brokers Association of Australia (IFCBAA), Custom Brokers handle all aspects of the customs clearance process, from documentation and permits to storage and transportation. With our expertise and support, you can clear customs with confidence and streamline your logistics operations.

Get started now by contacting us or requesting a free quote and see how we can help your business clear customs with ease.

Making customs clearance easy for you:
Our streamlined process

Navigating international customs clearance can be a daunting task, with a multitude of regulations, paperwork and potential delays to contend with. At Custom Brokers, we understand the challenges involved and have developed a streamlined process to help our customers clear customs in Australia quickly and efficiently. Our team of experienced customs brokers and freight forwarders are dedicated to ensuring your goods arrive on time and in compliance with all customs requirements.

Review our step-by-step process for international customs clearance, so you can see exactly how we work and what you can expect when you choose to work with us.

  1. Authority from the customer: We require authority from you to act on your behalf when dealing with customs. This is done through Section 181 Authority, which enables us to manage the customs clearance process on behalf of our customers.
  2. Documentation: We require full and complete documentation from your supplier, including a commercial invoice, free trade agreement certificate, packing declaration and the bill of lading. This documentation is crucial for us to determine the correct classification of the goods and ensure compliance with Australian customs regulations.
  3. Classification: Our experienced team will review the goods to determine a Harmonized System (HS) Code classification. In some cases, we may need to seek further information from you to determine the correct classification. This may involve requesting additional documentation, such as brochures or product specifications.
  4. Import declaration: Once we have classified the goods, we will make a N10 full import declaration to the Australian Border Force. This declaration will include all the necessary information required by customs, such as the value of the goods and the taxes owing. The Australian Border Force will then return to us the taxes owing and any conditions of import clearance that needs to be met.

Invoicing: We will invoice you for our fees and the taxes owing prior to the arrival of the goods. This ensures that all charges are paid upfront and there are no delays or issues with the release of the goods from customs.

Custom Brokers takes pride in our ability to navigate the complexities of international customs clearance. Our experienced team will work closely with you every step of the way to ensure that your goods are cleared quickly and efficiently. If you have any questions about our process, please don’t hesitate to get in touch with us.

Why choose Custom Brokers

For your international customs & quarantine clearance needs


Our licensed customs brokers are members of the International Forwarders and Customs Brokers Association of Australia (IFCBAA) and are DAFF (Quarantine) Accredited, providing you with peace of mind that your customs clearance needs are in capable hands.

Cost Savings

Our experts streamline customs clearance and identify cost-saving opportunities. We provide a customs and quarantine timeline for your shipment’s arrival in Australia, helping you plan and prepare for the arrival of your goods. Trust us for precision and efficiency in handling all your logistics needs.

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Personalised Service

Our team believes in providing personalised service to our clients. We ensure that you have direct access to your own dedicated customs broker who will work closely with you to understand your unique needs and provide tailored solutions that meet your specific requirements.

Nationwide Coverage

We’re available at major ports throughout Australia, including Fremantle, Adelaide, Melbourne, Sydney, Darwin, and Brisbane, as well as regional ports. This means we can arrange customs clearance for your shipments no matter where they’re headed.

Types of cargo we handle

No matter what type of goods you need to import or export, we can help you clear customs with ease. At Custom Brokers, we specialise in handling a diverse range of cargo and transport types for businesses importing and exporting goods to and from Australia.

We handle all types of transport to meet your logistics needs, including:

  • Parcel Post: For smaller shipments that don’t require full truck or container loads.
  • Air Freight: For time-sensitive shipments that need to be transported quickly.
  • Sea Freight (LCL, FCL, FCX, RORO, & Bulk Cargo): For larger shipments that can be transported by sea.
  • Courier Shipments: For fast and reliable door-to-door delivery.
  • Personal Effects: For individuals relocating to or from Australia.
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Our licensed customs brokers have expertise in clearing customs for various types of cargo, including:

  • Non-hazardous materials
  • Pharmaceuticals and food products
  • Personal effects
  • Commercial goods
  • Machinery and equipment
  • Industrial supplies
  • Consumer goods

Our licensed customs brokers are experts in helping businesses navigate the complex customs clearance process in Australia. As a leading brokerage and freight forwarder in Australia, we strongly recommend that you speak with one of our customs brokers prior to purchasing goods with your suppliers. Our team can advise you on the customs clearing implications, documentary requirements, and any import permits required to clear customs and ensure your goods are imported as smoothly as possible. We have extensive experience working as customs clearance brokers and can provide guidance on any overseas treatments that may need to occur prior to freight forwarding. Contact us today to learn more about how we can help you clear customs and streamline your logistics process.

Simplify your logistics with our extensive customs clearance services in Australia

Customs clearance is just one part of the logistics puzzle and we understand that our clients may have a variety of needs beyond that. That’s why we offer a range of supplementary services designed to help make your logistics experience as seamless as possible. Whether you need help with landed costings, export entries, or storage and warehousing, our team of experts is here to help.

Customs Consultancy

Get expert advice on customs duty minimisation through use of Tariff Concession Orders, Free Trade Agreements and Schedule 4 items. We also advise you of GST, WET, LCT, Excise Tax dumping duties and Quarantine implications to help you navigate the complex regulations and requirements of importing and exporting goods.

Landed Costings

Our team can help you accurately calculate the total cost of importing goods, including shipping, taxes and customs fees, to give you a clear picture of the true cost of your shipment.

Tariff Concession Order Applications

With our help, you can apply for tariff concession orders and save money on your imports. Our team will guide you through the process, ensuring that you get the best possible deal.

Export Entries

We offer comprehensive export clearance services to help you comply with all relevant regulations and requirements for exporting goods from Australia. With our expertise, you can avoid delays and ensure a smooth export process.

Short Assessed Clearances (SAC’s)

We can help you quickly clear customs for low-value shipments where the customs value of the cargo does not exceed AUD$1000.00. With our help, you can avoid delays and keep your supply chain running smoothly.

Temporary Imports

We offer assistance for clients needing to import cargo to Australia temporarily. Utilising ATA Carnet, CPD Carnet or Security Lodgement we provide you with the best options to get your cargo cleared.

Door-to-Door Transport Solutions

Let us handle your entire logistics process with seamless transport solutions from your supplier’s door to your destination. Our flexible transport solutions can be tailored to your specific needs, including storage and warehousing options.

Freight Forwarding & Delivery Schedules

We provide efficient and reliable freight forwarding services. We’ll handle all the details, including scheduling and tracking, so you can rest assured that your goods will arrive on time and in good condition.

Valuation Advices

Our valuation experts can help you accurately assess the value of your goods, avoiding overpayment or underpayment of customs duties. With our help, you can save money and avoid potential penalties.

Duty Refund and Drawback Entries

Our team can assist with duty refund and drawback entries, providing you with potential cost savings. and minimising the risk of errors or delays.

Customs Anti-Dumping Duty Liabilities

Our experts can advise on customs anti-dumping duty liabilities and help you navigate the regulatory landscape to minimise risk and ensure compliance. With our expertise, you can stay on top of changing regulations and avoid costly mistakes.

Import Audits

Customs duties can be refunded up to 4 years after importation if paid in error by the importer or customs broker. Custom Brokers offers free import audits into your import history to determine refunds that may be available.

Our comprehensive customs clearance services in Australia cater to individuals and businesses alike. Whether you’re a seasoned importer or a novice in international trade, we can help simplify your logistics process and save you money. Contact us today to find out how we can assist you, or request a free quote today when you’re ready to get started.

Have A Query About Customs Clearance?

Contact us now to speak to one of our friendly customs brokers to discuss your shipping and customs clearance needs.

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