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Frequently Asked Questions (FAQs)

General Inquiries

General Inquiries

We’d be happy to provide a quote! To get the most accurate pricing, please tell us:

  • The origin and destination of your shipment
  • The type of goods you’re shipping (e.g., personal belongings, commercial goods)
  • The size and weight of your shipment
  • Your preferred shipping method (e.g., air freight, ocean freight)

We offer a wide range of cargo services, including:

  • Ocean freight (FCL and LCL)
  • Air freight
  • Customs clearance
  • Inland transportation
  • Warehousing

Yes, we offer door-to-door service for both domestic and international shipments. This means we’ll pick up your goods from your origin and deliver them to your destination of choice.

Here’s a general overview to get you started. For detailed and up-to-date information, it’s always recommended to refer to the official Australian Border Force (ABF) website.

Key Requirements:

  • Export permit: Not all goods require an export permit, but it’s best to check with the ABF using their online tool.
  • Accurate description of goods: Clearly describe your goods, including their commercial value, weight, and harmonized system (HS) code. The HS code is an international system for classifying goods and can be found on the ABF website.
  • Commercial invoice: This document details the transaction between you and the importer, including product descriptions, quantities, and pricing.
  • Packing list: This details the contents of your shipment, including individual item descriptions, weights, and dimensions.
  • Proof of export: Depending on the value of your goods, you may need a certificate of origin or other documentation to prove your goods meet specific requirements.

Custom Brokers can help you with:

  • Classifying your goods and obtaining HS codes.
  • Completing the necessary customs documentation.
  • Ensuring all documentation is accurate and compliant with regulations.
  • Liaising with the ABF on your behalf.

Please contact us for a quote on your specific needs.

Absolutely! We have experience shipping a wide variety of fragile items, including large artworks, musical instruments, and antiques. Here’s what we can offer:

  • Expert packing: Our team uses specialised packing materials and techniques to ensure your fragile item is well-protected during transport.
  • Crating: For very large or valuable items, custom-built crates can provide extra protection.
  • Secure transport: We work with reliable shipping partners who prioritize careful handling of your cargo.

Please contact us for a quote on your specific needs.

Yes, please inquire about availability in your area and pricing for short-term storage.

Customs Clearance

Customs Clearance

Here’s a simplified breakdown:

  • Preparation: This involves gathering necessary documentation like commercial invoices, packing lists, and certificates of origin. Custom Brokers can assist you with this.
  • Submission: The documentation is submitted to the relevant customs authority for review.
  • Examination: Customs officials may physically inspect your goods or request additional information.
  • Payment of Duties & Taxes: If applicable, duties and taxes must be paid before your goods are released. Custom Brokers can calculate these fees for you.
  • Release: Once everything is cleared, your goods are released for delivery.


Please refer to this page for international customs clearance or contact our team for more detailed information.

Specific Cargo

Specific Cargo

Yes, we understand that delicate machinery requires special care during transport. Our team is experienced in handling fragile items and uses specialised packing materials and techniques to ensure their safety. 

We can also offer custom crating solutions for an extra layer of protection for your valuable machinery. Please contact us for a quote on your specific needs.

We can definitely handle oversized or overweight machinery. We have the experience and resources to manage complex logistics, including:

  • A global network of partners to ensure smooth handling throughout the entire transportation process.
  • The capability to arrange specialised transport solutions for oversized or overweight cargo.

For more information, feel free to browse through our resources on machinery shipping

For more specific details on our crating services and our experience handling oversized/overweight machinery,  don’t hesitate to contact us directly. We’re happy to discuss your specific needs and provide a tailored solution.

Freight forwarding costs depend on several factors, including:

  • Origin and destination ports
  • Quantity
  • Total size and weight
  • Service type

We recommend requesting a quote, but ocean freight is typically charged per cubic meter. There may be additional fees for:

  • Handling charges: These cover loading/unloading at ports.
  • Administration fees: These cover customs clearance and documentation.
  • Storage fees: We also offer warehouse storage for consolidation purposes and the fees vary depending on the duration and storage type. Costs might be calculated per pallet, cubic meter, or a combination.

Tell us more about your shipment (dimensions, weight, etc.) for a tailored quote.

Here are some common documents you can expect to need, but keep in mind requirements can vary depending on the specific vehicle and origin country:

  • Bill of lading (original): This document issued by the shipping company serves as a receipt for your vehicle and details the shipment.
  • Original registration certificate: Proof of ownership from the previous country of registration.
  • Import approval from the Department of Agriculture, Fisheries and Forestry (DAFF): This may be required depending on the vehicle’s age and origin country.
  • Transit security declaration (for some countries): This document may be required by the exporting country.
  • Proof of export approval from the origin country (if required).
  • Completed customs declaration form (provided by ABF).

Evidence of comprehensive third-party vehicle insurance (Australian cover).

The total time to ship a vehicle overseas can vary depending on several factors, including:

  • Origin and destination: The distance between the origin and destination ports significantly impacts shipping times.
  • Shipping method: Ocean freight is the most common method for vehicle transport, and transit times can range from weeks to months depending on the chosen service (e.g., standard vs. expedited).
  • Customs clearance process: The time it takes for customs clearance can vary depending on the complexity of the paperwork and any inspections required.

As a general estimate, you can expect the overall process to take anywhere from 4-12 weeks,  depending on the factors mentioned above.

Here at Custom Brokers, we can help streamline the process and provide you with more accurate estimates based on your specific needs. Contact us today to discuss your vehicle import and receive a personalised timeframe.

Unfortunately, due to strict regulations, we cannot assist with importing tobacco products into Australia.  For information on these regulations, please visit the Australian Border Force website.

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